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Frequently Asked Questions
Products
On each club weight product page, we publish a compatibility chart that shows the compatible models for each weight.
On each shaft adapter product page, we publish a compatibility chart that shows the compatible models for each shaft adapter.
Yes we do! If LH is available, there will be an option you can select on the product page.
All of the driver and fairway wood adapters have a .335 hosel diameter. All of the hybrid adapters have a .370 hosel diameter.
You can reach out to our support team and we will help guide you into selecting the proper gram increment. We also offer weight kits that can serve as a perfect solution when you are unsure about which one will work best for your swing.
We offer 2 options - .355 (tapered) or .370 (parallel). You will want to make sure you order the ferrule size that matches the tip diameter of your shafts. Our support team is on standby if you need any assistance with choosing the proper size.
Yes! Please reach out to our support team with your request and we will do our very best to accommodate you.
Shipping
We aim to ship your order within 1 business day. Once your order ships, you will receive a tracking email with the status of your order. You can also find the status of your order under My Account.
Please reach out to our support team at sales@shaftconnect.com to edit your order.
We use USPS and UPS for domestic shipments within the USA. In your shopping cart at checkout, there will be options for different delivery services along with estimated delivery dates. For more information on our shipping policies - Shipping Policies
If your package appears to be delayed or lost, please reach out to our support team at sales@shaftconnect.com. We will do our very best to get your order in your hands as quickly as possible.
Yes we do! We offer shipping to most countries and offer a variety of carrier services including USPS, UPS, and DHL.
Returns/Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For the complete details on how to return your order - Returns
Send our support team an email at sales@shaftconnect.com with your exchange request. We will send over a return label and process the exchange once the original order is received.